Kevin Shah – Medium

Kevin Shah

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What my incredible experience dining in the dark taught me

I had the privilege to spend an evening dining in the dark at Noir in Ho Chi Minh City, Vietnam where I learned how inclusion and empathy…

Feb 3, 2021

What my incredible experience dining in the dark taught me

Feb 3, 2021

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The Audacity of Fear

Every time supremacy is threatened, the audacity of fear awakens and strikes back. Empathy keeps the audacity of hope alive.

Jan 16, 2021

Martin Luther King Jr. at The March on Washington rally

Jan 16, 2021

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“Consumers” is retiring. “Explorers” has emerged.

Let’s stop using “Consumers” and go where the hockey puck is heading. We are now EXPLORERS.

Dec 29, 2020

“Consumers” is retiring. “Explorers” has emerged.

Dec 29, 2020

I interviewed ChatGPT. I gained empathy for it.

I was succumbing to my skepticism for ChatGPT. I was cautious and fearful of the potential harm and misuse of it. I explored it slowly.

Mar 27, 2023

I interviewed ChatGPT. I gained empathy for it.

Mar 27, 2023

Pulse Nightclub, Pride, and my Personal Story

My reflections 5 years since Pulse nightclub in Orlando was destroyed during Pride month.

Jun 3, 2021

Pulse Nightclub, Pride, and my Personal Story

Jun 3, 2021

How do we scale learning empathy? — With an “Empathy Gym”.

It is possible to learn empathy at scale and make it daily habit for all.

May 3, 2021

How do we scale learning empathy? — With an “Empathy Gym”.

May 3, 2021

3 simple ways to root out white supremacy in customer service

The normalized use of “Sir” or “Ma’am” under the guise of respect is a form of white supremacy. We can achieve better outcomes with…

Jan 23, 2021

Waiter serving a happy couple at a restaurant

Jan 23, 2021

Kevin Shah

Kevin Shah

Harnessing the superpower of empathy. CEO & Co-Founder Jaago (https://jaago.life). Experienced product and business leader. Diversity & Inclusion agent.

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