PinnedWhat my incredible experience dining in the dark taught meI had the privilege to spend an evening dining in the dark at Noir in Ho Chi Minh City, Vietnam where I learned how inclusion and empathy…Feb 3, 2021Feb 3, 2021
PinnedThe Audacity of FearEvery time supremacy is threatened, the audacity of fear awakens and strikes back. Empathy keeps the audacity of hope alive.Jan 16, 2021Jan 16, 2021
Pinned“Consumers” is retiring. “Explorers” has emerged.Let’s stop using “Consumers” and go where the hockey puck is heading. We are now EXPLORERS.Dec 29, 2020Dec 29, 2020
I interviewed ChatGPT. I gained empathy for it.I was succumbing to my skepticism for ChatGPT. I was cautious and fearful of the potential harm and misuse of it. I explored it slowly.Mar 27, 2023Mar 27, 2023
Pulse Nightclub, Pride, and my Personal StoryMy reflections 5 years since Pulse nightclub in Orlando was destroyed during Pride month.Jun 3, 2021Jun 3, 2021
How do we scale learning empathy? — With an “Empathy Gym”.It is possible to learn empathy at scale and make it daily habit for all.May 3, 2021May 3, 2021
3 simple ways to root out white supremacy in customer serviceThe normalized use of “Sir” or “Ma’am” under the guise of respect is a form of white supremacy. We can achieve better outcomes with…Jan 23, 2021Jan 23, 2021