PinnedKevin Shah·Feb 3, 2021What my incredible experience dining in the dark taught meI had the privilege to spend an evening dining in the dark at Noir in Ho Chi Minh City, Vietnam where I learned how inclusion and empathy…
PinnedKevin Shah·Jan 16, 2021The Audacity of FearEvery time supremacy is threatened, the audacity of fear awakens and strikes back. Empathy keeps the audacity of hope alive.
PinnedKevin Shah·Dec 29, 2020“Consumers” is retiring. “Explorers” has emerged.Let’s stop using “Consumers” and go where the hockey puck is heading. We are now EXPLORERS.
Kevin Shah·Mar 27, 2023I interviewed ChatGPT. I gained empathy for it.I was succumbing to my skepticism for ChatGPT. I was cautious and fearful of the potential harm and misuse of it. I explored it slowly.
Kevin Shah·Jun 3, 2021Pulse Nightclub, Pride, and my Personal StoryMy reflections 5 years since Pulse nightclub in Orlando was destroyed during Pride month.
Kevin Shah·May 3, 2021How do we scale learning empathy? — With an “Empathy Gym”.It is possible to learn empathy at scale and make it daily habit for all.
Kevin Shah·Jan 23, 20213 simple ways to root out white supremacy in customer serviceThe normalized use of “Sir” or “Ma’am” under the guise of respect is a form of white supremacy. We can achieve better outcomes with…
